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After-sales Service

Products quality issue

If it was our problem, we would take full responsibility.
Send us photos of products with quality problems,we will communicate with the suppliers, you don"t have to worry, we will let the suppliers be responsible.

Products color issue

If it was our problem, we would take full responsibility.
If the color is wrong when you received goods, pls send pictures to us, we will talk to the suppliers, we try to get discount for next order.

Products packing issue

If it was our problem, we would take full responsibility.
If it is a factory problem, we will be responsible first, and then we will communicate with the suppliers to solve it.

Products shortage issue

If it was our problem, we would take full responsibility.
We will let suppliers take all responsible, and will supply the less quantity to us in the next order.

Products damange issue

We will check products before loading container, if you got damaged products, pls send picture to us, we will try our best to help you and reduce customer lost.

Outer box issue

We will ask the suppliers to use new and good quality cartons.
At the same time,we will also supersive the workers to be careful when loading containers, but because there may be a little collision during loading and unloading, some cartons maybe a little crushed, which is whitin a reasonable range.
We will do our best to ensure the intergirty of the cartons.

Product logo issue

If it was our problem, we would take full responsibility.
If it is the customer"s mistake, we will try our best to help you and reduce customer lost.
When we do quality inspection work,we will check whether the logo and label are correct, if not, we will immediately notify the customer and negotiate a sulution together.

Product label issue

If it was our problem, we would take full responsibility.
If it is the customer"s mistake, we will try our best to help you and reduce customer lost.
When we do quality inspection work,we will check whether the logo and label are correct, if not, we will immediately notify the customer and negotiate a sulution together.

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  info@yiwuexporting.com
  +86-18858976076
  +86-18858976076
  +86-579-85060616
  The 10th of Yuye Mansion, No.877 Chengbei road,Yiwu,China.
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